Privacy Policy

Opulence Hire Privacy Policy

Last updated: [19.09.2025]

Opulence Hire (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our website, social media, and studio bookings.

1. Information We Collect

We may collect the following types of personal information:

  • Name, address, email address, and phone number

  • Event and booking details

  • Payment information (processed securely through third-party providers; we do not store full card details)

  • Security bond information

  • Any information you voluntarily provide (e.g., when contacting us or making enquiries)

2. How We Use Your Information

Your information is used to:

  • Process and confirm bookings

  • Manage hire agreements and security bonds

  • Communicate with you about your booking or related services

  • Improve our website, services, and customer experience

  • Comply with legal, tax, and insurance requirements

We will never sell or share your personal information with third parties for marketing purposes.

3. Sharing Your Information

We may share limited information with:

  • Service providers (e.g., payment processors, IT support) who assist us in delivering our services

  • Law enforcement or government authorities, if required by law

  • Insurance providers, if a claim needs to be made

4. Data Storage & Security

  • Your personal information is stored securely in accordance with Australian Privacy Principles.

  • We take reasonable steps to protect your data from unauthorised access, loss, or misuse.

  • Payment processing is handled by secure, PCI-compliant third-party providers.

5. Your Rights

You have the right to:

  • Access and request a copy of the personal information we hold about you

  • Request corrections to your personal information

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details below.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve performance and user experience. Cookies do not store personal information, but you can disable them in your browser settings if you prefer.

7. Retention of Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Opulence Hire
Paradise Point, Gold Coast, QLD, Australia
opulencehire@gmail.com
0493 276 909